February 1, 2013

The book Crucial Conversations Tools for Talking When the Stakes Are High (2nd edition), by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler has sold over 2 million copies and topped the charts of the Washington Post and New York Times Bestseller lists.  Crucial conversations are inevitable in the workplace, however when presented with crucial conversations most people either avoid them at all costs or face them and handle them poorly.  Below are two resources to learn what to do when the stakes are high, opinions vary, and emotions are strong in the workplace.

A podcast interview with Ron McMillan, co-author of Crucial Conversations, describing the approach and how it can benefit personal and professional relationships. http://www.actionpodcast.com/2012/08/summer-book-series-7-special-crucia....

A tip sheet to help you plan and prepare for a crucial conversation: How to Plan for a Crucial Conversation.pdf