This section is intended to provide self-help tools and information that staff can use on their own or recommend to others who are looking for ways to handle problematic situations or workplace conflicts. Please click on one of the topic headings for more information.

BULLYING

What is Bullying?

What Can I Do About Bullying?

Speak Up - Tell Your Story Effectively.pdf

How to Bust the Office Bully.pdf

UCOP Webinar on Workplace Bullying

CIVILITY

Rules of Considerate Conduct.pdf

Responding to Rudeness.pdf

Preparation Check List.pdf

Quick Scripts.pdf

CRUCIAL CONVERSATIONS

How to Plan for a Crucial Conversation.pdf

EMAIL CIVILITY

Civil and Uncivil Uses of Email.pdf

Stop! Before Sending Ask These Questions.pdf

EARNEST APOLOGIES

Earnest Apologies.pdf