To Register for a class, click on the date below. This will take you directly to the class registration in the UC Learning Center.
Originally part of the Berkeley People Management Program, this full day in-person workshop provides managers with practical skills to constructively resolve workplace conflicts. By the end of this workshop, participants will be able to:
• Identify their own conflict style and differentiate between other conflict styles
• Assess which conflict style to use and the advantages and disadvantages of each style
• Reframe positions to reveal underlying interests
• Identify common assumptions in conflict
• Recognize common filters that impact perceptions of your own behavior and others when conflict is present
• Create a communication plan for effective problem-solving conversations
• Describe the differences between UC Berkeley resources for managing conflict
Bullying can take many forms, some of which are obvious and others of which, though more indirect, can be equally destructive to working relationships. Participants will learn about how to recognize bullying behavior; how to distinguish bullying from incivility; what climates encourage bullying; the impact of workplace bullying; options for how bystanders can effectively respond; and constructive approaches to dealing with workplace bullies. This workshop includes components from Employee Assistance regarding self-care to manage stress associated with workplace bullying and Human Resources regarding the role of HR in cases of workplace bullying and the university complaint process.
To be successful in the rapidly changing workplace, staff must be able to collaborate with a variety of people within and outside the organization who have the skills, resources, and influence to tackle increasing complex challenges. Collaboration is a skill and a set of practices that are rarely taught in the workplace. In this course, staff will learn when and why to collaborate; ways to work together; and how to create success factors that improve communication and strengthen collaboration within and across teams and departments.
Learn practical steps for promoting respectful conduct at work, including current research on workplace incivility and guidelines for considerate conduct. Participants will also learn how to increase understanding of preferences around respectful communication, and effective ways to respond to rudeness.