Please see our Self-Help Tools for materials you can use yourself to better manage a problematic situation or conflict. You may also download our flyer for distribution.

The Staff Ombuds Library

The Staff Ombuds Office has a small collection of holdings on relevant workplace topics such as negotiation, conflict resolution, emotional intelligence, civility, effective communication, stress management, ethics, whistle blowing, team-building, cultural awareness, diversity, management and leadership. Staff members are invited to contact our office to schedule an appointment to visit our library and check out materials. Please call us at 642-7823 for more information.

Featured Books

Appreciative Team Building: Positive Questions to Bring Out the Best in Your Team, by Diane Whitney, Jay Cherney, Amanda Trosten-Bloom and Ron Fry.  This is a practical, how-to book for applying Appreciative Inquiry to team development.  The book includes questions and a self-managed guide for building teams.

Appreciative Inquiry in Higher Education: A Transformative Force, by Jeanie Cockell and Joan McArthur-Blair.  The authors, noted Appreciative Inquiry (AI) practitioners committed to the use of AI in higher education, weave together their theories, concepts, and unique stories with those of colleagues from around the world to show how AI can harness the drive and imagination of individuals, groups, and institutions. The book builds on the foundations of AI and takes the reader on a  journey of how AI can be used to help leaders, practitioners, faculty, and organizational developers achieve new and meaningful goals.

Conflict 101 A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work, by Susan H. Shearouse.   Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results.  Readers will learn how to: • Build trust • Harness negative emotions • Encourage apologies and forgiveness • Use a solution-seeking approach • Say what needs to be said. Incorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment, by Lawrence Polsky and Antoine Gerschel. This book has hundreds of ready-to-use phrases, dialogues, and practice scripts to help you rise above conflict and focus on solving the problem, whether it's with a co-worker, supervisor, client, customer, or vendor.

UC Berkeley Staff Organizations & Communities of Practice

Below is a list of campus staff organizations. If you are interested in finding out more about any of these groups please go to the Staff Organization website at and click on the organization of interest to read the full description and contact them online.

  • Alianza (a Chicano/Latino staff organization)
  • Asian Pacific American System wide Alliance (APASA)
  • Berkeley Research Administration Group (BRAG)
  • Berkeley Staff Assembly (BSA)
  • Black Staff and Faculty Organization (BSFO)
  • Business Process Analysis Working Group (BPAWG)
  • Cal Assessment Network (CAN)
  • Chancellor's Staff Advisory Committee (CSAC)
  • LavenderCal
  • Native American Staff Council

Additional Resources & Websites