The Staff Ombuds Office abides by the International Ombudsman Association Standards of Practice and Code of Ethics and the Declaration of Best Practices for UC Ombuds Offices.pdf including:

Confidentiality

Information shared and conversations conducted with the Staff Ombuds Office are strictly confidential. We will not identify you or discuss your particular concerns with anyone unless you give us expressed permission to do so. The only exception to confidentiality occurs when we believe that disclosure is necessary to address an imminent risk of serious harm to you or someone else. Communications made to the ombudsperson do not place the University on notice.

Impartiality

The Staff Ombuds Office is neutral, impartial, and unaligned in the handling of conflicts, disputes or issues. In practice, this means that the ombudsperson will not take sides in a conflict or dispute, nor will the ombudsperson favor one person over another. The ombudsperson does not have the authority to order anyone to do or not do anything; nor does the ombudsperson judge, discipline, or reward anyone. The ombudspersons have no personal stake in the outcome of any situation. The Staff Ombuds Office is obligated to responsibly consider all the legitimate concerns and interests of all individuals affected by the matter under discussion.

Independence

The Staff Ombuds Office is independent from other university entities or authorities. The Ombuds Office reports to the Associate Chancellor for administrative purposes only and does not report on the substance of individual cases or concerns.

Informality

The Staff Ombuds Office assists individuals in resolving conflicts at informal levels. While an ombudsperson may refer individuals to formal grievance resources, the ombudsperson does not participate in any internal or external investigations or adjudicative procedures. In addition, use of the Staff Ombuds Office is voluntary.